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Privacy Policy

Last updated: June 2025

1. Introduction

Furball Cleaning ("we," "us," or "our") is a professional cleaning service based in Denver, Colorado. We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at furballcleaning.com or contact us to book our services.

By using our website or submitting a contact form, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Information You Provide Directly

  • First and last name
  • Phone number
  • Email address
  • Service address
  • Requested service type and home size
  • Preferred date and time
  • Any additional notes or special requests you include
  • SMS consent status and timestamp

Automatically Collected Information

  • Browser type and device information
  • IP address
  • Pages visited and time spent on site
  • Referring URL

3. How We Use Your Information

We use the information we collect to:

  • Respond to quote requests and service inquiries
  • Schedule and confirm cleaning appointments
  • Send appointment reminders and follow-up communications
  • Send SMS text messages (only when you have provided explicit consent)
  • Improve our website and service offerings
  • Comply with legal obligations

4. SMS / Text Message Communications (A2P 10DLC)

If you check the SMS consent box on our contact form, you are agreeing to receive text messages from Furball Cleaning at the phone number you provide. These messages may include:

  • Quote confirmation and follow-up messages
  • Appointment scheduling and reminders
  • Day-of arrival notifications
  • Post-service check-ins

Message frequency: Up to 4 messages per booking or service request.

Message and data rates may apply. Check with your mobile carrier for applicable rates.

To opt out: Reply STOP to any text message at any time. You will receive a confirmation message and will not receive further texts from us.

For help: Reply HELP or call us at (720) 985-4648.

SMS consent is not required as a condition of receiving services. You may still book a cleaning without providing SMS consent.

We do not sell, rent, transfer, or share your phone number or SMS consent information with third parties for their own marketing purposes.

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Service providers: Third-party tools we use to run our business (e.g., web hosting, SMS delivery platform), only to the extent necessary to provide those services.
  • Legal requirements: If required by law, court order, or government authority.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. If you wish to request deletion of your data, contact us at marina.harris0402@gmail.com.

7. Cookies and Tracking

Our website may use basic cookies or local storage to improve your experience. We do not use advertising trackers or sell your browsing data. You may disable cookies in your browser settings, though some site features may not function as expected.

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data
  • Opt out of SMS communications at any time (reply STOP)

To exercise any of these rights, contact us at marina.harris0402@gmail.com or call (720) 985-4648.

9. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party sites (such as Google Reviews). We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when changes were made. Continued use of our website after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

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