FAQ
Everything people ask before booking.
If your question is not here, call or text any hour and ask.
How do I book a cleaning with Furball?
Call or text (720) 985-4648, or send the quote form on the contact page with your home's size, what you need and when. We confirm the service, date and time, usually the same day. There is nothing to sign and no contract.
What hours are you available?
Any day, any hour: early mornings, evenings, weekends and holidays, with no extra charge for off-hours. Most move-out cleans and office cleans happen outside normal business hours for exactly that reason.
How far in advance do I need to book?
24 to 48 hours is ideal. Same-day requests are often possible depending on the schedule; a West Denver client booked a same-day move-out clean and got her full deposit back. Call or text and we will tell you right away.
Do I need to be home during the cleaning?
No. Many clients leave a key, a door code or a lockbox and come home to a clean house. Access details are kept private. You are welcome to be home the first time if you prefer.
Can I cancel or reschedule?
Yes. We ask for at least 24 hours' notice when possible so the crew's day can be rebooked, and we are flexible when life happens.
What is the difference between a standard clean and a deep clean?
A standard clean is maintenance: dusting, vacuuming, mopping, bathrooms, kitchen surfaces, trash and mirrors. A deep clean adds the inside of the oven, microwave and fridge, scrubbed grout, behind and under appliances, baseboards, switches, sills, blinds and the insides of cabinets and drawers. Most new clients start with a deep clean.
How much does house cleaning cost in Denver?
We quote each home for free based on its size, condition, how often you want it cleaned and any extras. Recurring visits get the recurring rate. Call, text or send the form and you get an honest number up front, with no obligation.
Do you offer recurring cleaning plans?
Yes: weekly, every other week or monthly. Recurring clients get priority scheduling, the same crew each visit and a checklist tailored to their home. No contracts; skip or cancel anytime.
Do you clean offices and commercial spaces?
Yes. Offices, retail stores, studios and small businesses across Denver Metro, cleaned before or after your hours on a weekly or monthly schedule. Restrooms, break rooms, floors, trash and surfaces are on every visit.
Do I need to provide cleaning supplies?
No. We bring everything: products, cloths, vacuums and mops. If you want a specific product of yours used, leave it out and tell us.
What cleaning products do you use?
Eco-friendly, non-toxic products that are safe for children, pets and people with sensitivities. If you have allergies or a preference, say so when you book and we work with it.
Are your cleaners safe around pets?
Yes. The products are pet-safe, and we are used to dogs and cats underfoot. Tell us about your animals when booking so we know which doors to keep closed. A Sloan's Lake client with two dogs chose us for exactly this reason.
Is Furball Cleaning insured?
Yes, Furball Cleaning is fully insured, and the crew is background-checked. You can book knowing your home and belongings are protected.
Do you offer a satisfaction guarantee?
Yes. If anything is not right, contact us within 24 hours and we come back and fix it at no charge.
What areas do you serve?
Denver Metro and West Denver, including Denver's west-side neighborhoods such as the Highlands and Sloan's Lake, Lakewood, Arvada, Wheat Ridge, Edgewater, Golden and Littleton. Not sure about your address? Call or text and we will tell you right away.
Ready to book?
No contracts, no pressure. Just a clean home and a crew you can trust.